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Privacy Policy

How we collect, use, and protect your information

Last Updated: December 2025

Silk-Pillowcase Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silk-pillowcase.com.au.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Contact us through our contact form
  • Subscribe to our newsletter (if applicable)
  • Participate in surveys or promotions
  • Leave comments on our blog articles

This information may include your name, email address, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Your IP address
  • Browser type and version
  • Operating system
  • Pages you visit on our site
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Improve our website and content
  • Analyse website usage and trends
  • Send you updates and marketing communications (with your consent)
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Analyse site traffic and usage
  • Understand which pages are most popular

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Third-Party Services

Amazon Associates Program

Silk-Pillowcase Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon links on our site and make purchases, we may receive a commission.

Analytics

We may use third-party analytics services (such as Google Analytics) to help understand use of our website. These services collect information sent by your browser, including your IP address and pages visited. This information is used to evaluate visitors' use of the website and compile statistical reports on website activity.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

  • To trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep this information confidential
  • When required by law or to respond to legal process
  • To protect our rights, property, or safety, or that of others

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Links to Other Websites

Our website may contain links to third-party websites (including Amazon). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: privacy@silk-pillowcase.com.au
  • Contact Form: Contact Page

Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about privacy in Australia, visit the Office of the Australian Information Commissioner.

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